It extends the definition of a service from the one contained in the service catalogue, and provides an agreed and guaranteed minimum level of service performance.
How quickly should services be delivered? How Do You Design SLA Structures?
Project Start Date stated in the Agreement or applicable Statement of Work and the date this SLA enters into force.
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Engage with website visitors and product users for sales and customer success. Bynder entity, not including Saturday, Sunday or a public holidays.
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Some changes to this documentation may require contractual and pricing updates which will be reflected in the service catalog details on the AITS internet site.
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